FAQs

7
What is your quality standard?

All of our products are produced according to ISO standards.

Can you provide relevant documentation?

Yes. We can provide most documentation including Insurance, Certificate of Origin, and other export documents where required.

What are your prices?

Our prices are subject to change depending on supply and other market factors. The quotation is valid within 30 days. We reserve the rights to modify the prices if needed.

Do you have a minimum order quantity?

Yes. We require all international orders to have an ongoing minimum order quantity. 20-50 pcs each item. One 20’ container for single shipment.

What kinds of payment methods do you accept?

We accept bank transfer. 30% T/T in deposit to start production, 70% T/T before shipment. 100% payment in advance for samples.

What is the average lead time?

For samples, the lead time is about 7-10 days. For mass production, the lead time is 20-30 days after receiving the deposit. The lead time becomes effective when (1) we have received your deposit, and (2) we have your final approval for your products. If our lead time do not work with your deadline, please contact us for further information.

Can you OEM or ODM?

Yes. The products can be made according to customer request.

Do you guarantee safe and secure delivery of products?

Yes, we always use high quality export packaging. Specialized and non-standard packing requirements may incur additional charge.

What is product warranty?

We guarantee our materials and workmanship. Our commitment is to your satisfaction with our products. We are very glad to help our customers to deal with after-sales problems.